Hermes

This blog entry is for 'roomie' Bella who wanted to have a look at my pathetic Hermes card holder. Well, here it is. This is not the original card holder, it's the 'upgraded' version of it. Nothing that great about it, but it sure have taught me a lot of lessons!



You see, I have a 'love & hate' relationship with Hermes. My husband bought me my first Hermes card holder in February this year. I was thrilled about owning a Hermes! But 4 months later, the zip broke, and that was the start of the roller coaster ride with me and Hermes. Seeing it was a branded brand, and freaking expensive, you'll expect it to last! But it didn't. So I took it to the shop to get it repaired, but was told I have to pay for the repair (not more then S$100), and that it had to be sent to France as they don't have a craftsman in Singapore. The repair would take months as France was on summer holiday at that time. That was hardly fair to me. Would you pay for a repair of a quality product that you've just got less then 6 months ago?

I was so very upset about Hermes that it provoked me to write my very first complaint letter. I sent out 2 letter to Hermes Paris, one to the Vice President, and one to their General Manager. A few days later, my husband managed to get my Hermes repaired at no cost in another Hermes outlet less then 500m from the outlet I went too! I was fueling mad when I got to know about it and the different kind of services in the two shop, but more so on the inaccurate information that I was given.

But I was happy that my Hermes was function able again. Too bad my happiness was again short lived, and the zip broke again 2 months later! This time I went to the repair shop alone, and told them in person how upset I was at their product, all the while polite, and insisting that it wasn't their fault. I left my cardholder there, quite fine at the idea of not going back to collect it since it was pretty much useless to me.

Few days later, they called and agreed to exchange a new cardholder for me. The only problem is, I wasn't interested in an exchange and put off going back to the shop to collect my replacement. I was at that point, not keen at all on anything Hermes. But my husband suggested to upgrade the cardholder, to one without zipper. He hand picked my latest Hermes, and to be honest, I truly love it. It's just that at the back of my mind, I keep wondering how soon will it break down on me again? Well, just 2 days ago, I received a DHL package from France. It was an apology letter from Hermes, and it was personally signed by their Managing Director. I was touched that they took the effort to write to me, and that they personally contacted Hermes Singapore regarding my case :) Thank you very much for that Hermes! And thank you very much Jenny Ho from Hermes Liat Tower for treating our case so professionally! You truly provide the type of excellent service one would expect of a Hermes Boutique!



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Hermes